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Privacy Policy

Welcome to Ballr Social (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or sign up to hear from us.
 
 
1. Who We Are
 
Ballr Social is a UK-based indoor football and social venue concept operated by Ballr Social Ltd, registered in England & Wales.
If you have questions, contact us at:
euan@ballrsocial.co.uk
 
 
2. Information We Collect
 
We may collect and process the following information:
 

  • Personal details – name, email address, phone number (e.g., when you subscribe or make an enquiry).

  • Booking details – event dates, preferences, and messages you send us.

  • Technical data – IP address, browser type, device information, and site usage (via cookies or analytics tools).

  • Marketing preferences – opt-in status for email and social updates.

 
 
3. How We Use Your Information
 
We use your information to:
 

  • Send launch updates, offers, and marketing communications you’ve subscribed to.

  • Respond to enquiries and manage bookings.

  • Improve our website experience and advertising relevance.

  • Comply with legal obligations and prevent fraud.

 
We will only contact you for marketing if you’ve given consent, and you can unsubscribe at any time.
 
 
4. Legal Basis for Processing
 
We process your personal data under one or more of the following bases:
 

  • Consent – when you sign up for marketing or newsletters.

  • Contract – when you enquire or book an experience with us.

  • Legitimate interest – to improve our services and website performance.

  • Legal obligation – to meet regulatory or tax requirements.

 
 
5. Data Storage & Security
 
Your data is stored securely on UK or EEA-based servers.
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.
 
 
6. Sharing Your Information
 
We do not sell your personal data.
We may share limited data with trusted third-party providers who help us operate our website, email systems, or bookings (e.g., Mailchimp, Google, Meta).
All partners are required to handle your data securely and in compliance with data protection laws.
 
 
7. Cookies
 
Our website uses cookies to improve your browsing experience and analyse site performance.
You can manage or disable cookies through your browser settings. For full details, see our Cookie Policy (available separately).
 
 
8. How Long We Keep Your Data
 
We only keep your personal information for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
After this period, your data is securely deleted or anonymised.
 
 
9. Your Rights
 
Under UK GDPR, you have the right to:
 

  • Access a copy of your personal data.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Object to or restrict certain processing.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk.

 
To exercise your rights, contact info@ballrsocial.co.uk.
 
 
10. Changes to This Policy
 
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date.

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